This page outlines how we process, package, and ship orders for research-use-only materials. We focus on careful handling and clear tracking—while staying transparent that carrier timelines can vary due to conditions outside our control.
Processing time begins once payment is authorized and your order passes basic verification checks. During processing, we prepare items, confirm address details, and generate shipping documentation.
If your order requires clarification (for example, an incomplete address), we may contact you before shipment. Delays caused by missing or incorrect details are not considered carrier delays.
Available shipping methods and rates are displayed at checkout (when supported for your location). Options may include standard and expedited services based on carrier availability.
We reserve the right to ship using an equivalent service level if the selected method becomes unavailable, while aiming to keep delivery speed comparable.
Please review your shipping address carefully before placing an order. If a package is returned due to an incomplete or incorrect address, you may be responsible for reshipping costs.
For security and delivery reliability, we may be unable to change an address after a label is created. If you notice an issue immediately after ordering, contact us as soon as possible and we’ll do our best to help.
When tracking is available, we’ll provide a tracking number via email or within your order details. Tracking events may take time to appear after label creation.
A “label created” update means the carrier has received shipment information; it may not reflect physical movement yet.
If tracking shows “delivered” but you cannot locate your package, check around the delivery area and confirm the address used. If it still can’t be found, contact the carrier first for delivery details.
We can assist by providing order and tracking information. Replacement or refund decisions may depend on carrier findings.
If your order arrives visibly damaged, please document the condition as soon as possible (photos of the outer box, inner packaging, and items). Contact us with your order number so we can review options.
Keep all packaging materials until the matter is resolved, as carriers may require inspection for claims.
We may restrict shipping to certain destinations based on legal, carrier, or compliance considerations. If we cannot ship to your location, checkout may be unavailable or your order may be canceled and refunded.
You are responsible for ensuring purchases comply with local laws and import requirements.
If a package is returned to sender (RTS) or refused at delivery, we can typically reship it after confirming details. Reshipping costs may apply depending on the reason for return.
If a refund is requested after RTS, shipping charges (if any) may be non-refundable, and restocking rules may apply.
Any delivery estimate shown on the site or by the carrier is a best-effort projection, not a guarantee. Weather events, peak seasons, operational disruptions, and regional limitations may impact transit times.
We do not promise delivery by a specific date unless explicitly stated in writing as part of a special arrangement.
RESEARCH USE ONLY (RUO).
NOT FOR HUMAN OR VETERINARY USE.
This policy describes shipping procedures for lawful research-commerce operations.
Products are not intended to diagnose, treat, cure, or prevent any disease.
